Introduction to Privacy Policy
Gbazzi (referred to as "we" or "the platform") is an internationally licensed online gaming and betting platform serving users in Bangladesh and worldwide. This Privacy Policy explains how we collect, use, and protect your personal information.
This policy applies to all versions of gbazzi (website, mobile app, desktop client). By using gbazzi, you automatically agree to this Privacy Policy. If you do not agree with these terms, please do not use gbazzi.
What information do we collect?
Gbazzi collects various types of information to improve our services and ensure security. This information is gathered from three sources:
1. Information You Provide Directly
- Full name, date of birth, mobile number, and email address (collected at account registration)
- Postal address, national ID number, and other identity details (collected during KYC verification)
- Mobile banking account details, bank information, and payment method details (collected during deposit/withdrawal)
- Your questions, comments, and complaints when contacting customer support
- Information collected from the platform when you link your account via social media
2. Information Collected Automatically
- Your device information (operating system, browser type, device model)
- IP address, device ID, and unique identification numbers
- Your location data (GPS or IP-based)
- Website traffic data such as page views, clicks, and scroll activity
- Cookie and session information
3. Information Received from Third Parties
- Transaction information from payment processors and financial institutions
- Risk assessment data from fraud prevention agencies
- Information about you from affiliate and marketing partners
How do we use your information?
Gbazzi uses your personal information for the following purposes:
| Purpose of Use | Details |
|---|---|
| Account | For account creation, management, and verification. |
| Transactions | For processing deposits, withdrawals, and payments. |
| Security | For fraud prevention, secure access verification, and blocking unauthorized entry. |
| Customer Support | To respond to your inquiries and resolve issues. |
| Marketing | To keep you informed about promotions, bonuses, and new features (where you have given consent). |
| Analytics | To improve platform performance and better understand the user experience. |
| Legal | To meet legal obligations and resolve disputes. |
Cookies & Tracking Technologies
Gbazzi uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help remember your preferences.
Cookie types:
- Essential cookies: Required for account login, security, and session management.
- Performance Cookies: Collects data to improve website speed and performance.
- Functional cookies: Remembers your preferences and settings (such as language and font size).
- Advertising Cookies: Used to display relevant advertisements.
You can manage cookies through your browser settings. However, disabling security cookies may cause some features of gbazzi to stop working.
Sharing Information with Third Parties
Gbazzi does not share your personal information with third parties unless required or agreed to by you. Information may be shared in the following circumstances:
- Payment Processor: Transaction data for processing deposits and withdrawals.
- Banks & Financial Institutions: To verify your bank account.
- Fraud Prevention Agency: For security and risk assessment purposes.
- Legal authorities: When required by a legal order or government request.
- Data Center Operator: For server and data storage services.
- Customer Support Tool Provider: For live chat, email, and ticket management.
How is your information protected?
Gbazzi uses industry-standard technologies and practices to keep your personal information secure.
Security Measures:
- Encryption: All sensitive data is secured with 256-bit SSL/TLS encryption.
- Firewall: Data centers are secured with advanced firewalls.
- Two-Factor Authentication (2FA): Adds an extra layer of security to your account.
- Regular Backups: Ensures protection against data loss.
- Restricted Access: Only authorized personnel are permitted to access sensitive information.
- Regular Audits: Independent security experts conduct regular system audits.
Your Data Rights
You have certain rights regarding your personal information. gbazzi respects and upholds these rights.
To submit a request for any of these rights, please contact our privacy team. We typically process requests within 30 days. In some cases it may take longer, and we will let you know in advance.
Data Retention Policy
Gbazzi retains your personal information for as long as necessary. Retention periods depend on the purpose:
- Account information: For the duration of the active account and up to 3 years thereafter.
- Transaction Records: At least 7 years, as required by regulatory obligations.
- Marketing Information: Until you withdraw your consent.
- Support Tickets: Up to 2 years after the issue is resolved.
- Log Data: Typically retained for up to 3 months.
Even after your account is closed, we may retain certain information as required by law and regulatory obligations.
Child Protection
Gbazzi is intended for users aged 18 and above only. We do not collect or store personal information from minors (under 18).
If we discover that a minor has been using our platform or has submitted personal information, we will immediately close the account and delete any stored data.
If a parent or guardian believes their child has submitted information on gbazzi, please contact us immediately.
Policy Changes & Updates
Gbazzi may update or modify this Privacy Policy at any time. When we make significant changes, we update the "Last Updated" date on this page and send a notification to your email.
Continuing to use gbazzi after any changes means you accept the updated policy. We recommend checking this page regularly to stay informed.